Careers

Career Openings at Community

Community Credit Union is always accepting applications. We can accept a cover letter and resume at the email address [email protected] from interested applicants or through our online application form. If you would prefer to fill out an application please stop by one of our branches for an application. Community Credit Union is an Equal Opportunity Employer.

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Member Representative

Role:

To assist members with their financial transactions and performing a variety of routine member transactions.

Essential Functions & Responsibilities:

• Receives and processes member financial transactions, including deposits, withdrawals, cash checks and loan payments; sells money orders and corporate checks to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• Identifies cross-sell opportunities and cross-sell products/services to member; meets set goals.
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
• Other duties as assigned.

Performance Measurements:

• To provide friendly, professional, personal service to all members.
• To balance drawer on a daily basis and maintain over/shorts to be less than $100 gross in a year.
• To maintain a dependable record of attendance and timeliness.
• To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Examine checks for endorsement and negotiability.
• Open communication with members and identify possible fraudulent or suspicious transactions; take appropriate action and file SAR referral as needed/deemed appropriate.
• Maintain compliance with all set policies, procedures and regulations.
• Adhere to the Service Standards and Employee Expectations set forth by the credit union.

Knowledge and Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Benefits:

Community CU offers competitive compensation and a benefit package including health, dental, life and disability insurance, vacation and sick time, 401(k) plan with company matching, and tuition assistance.

Equal Opportunity Employer

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Relationship Specialist

Role:

As a member of the Member Engagement team, the Relationship Specialist assists members and potential members with their membership account needs. Explains services, opens a variety of accounts and cross sells products and services.

Essential Functions & Responsibilities:

• Assists members with opening and closing all Credit Union deposit and loan accounts

including, but not limited to, shares, checkings, money markets, certificates of deposit, IRAs and Consumer Loans Serves as a Membership Officer for the Credit Union; reviews and approves new account paperwork and documentation to ensure the Credit Union is in compliance and all file maintenance is accurate. Identifies cross-sell opportunities and cross sells products and services to members.

• Facilitates the Electronic Services and Cards Services programs. Electronic services

includes responding to electronic services communications from members and serves as an Administrator for Digital Banking programs. Card Service includes debit card and credit card resolutions, processing card reports, and more. Identifies cross-sell opportunities and cross-sell products and services to members.

• Serves in a back-up capacity to take phone calls, answers deposit operations, loan and card services questions. Identifies cross-sell opportunities and cross-sells products and services to members.
• Performs other related duties as assigned.

Performance Measurements:

• Provide prompt, accurate, courteous, friendly, timely and professional service to all members.
• Process member transactions with minimal errors.
• Develop, improve and maintain knowledge and skills in Member Engagement areas including all products and services.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Open new accounts for members including, but not limited to, shares, checking, money markets, certificates of deposit, IRAs and business accounts.
• Discuss all products and services with members at account opening and identify additional products or services that may benefit the member.
• Review and approve new account paperwork completed by other employees to verify accuracy; follow up on any errors and ensure they are resolved.
• Review and close loans as needed that are initiated by other employees, verify accuracy; follow up on any errors and ensure they are resolved.
• Support the Credit Union's IRA program; renew certificates and ensure all paperwork and file maintenance is accurate.
• Support the Credit Union's CD program; renew certificates and ensure all paperwork and file maintenance is accurate..
• Respond to member needs in regards to digital banking.
• Support and demonstrate commitment to the Credit Union’S mission, vision and value statements; cultural charter and member experience expectations.

Knowledge and Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• This position is designed for onsite work only. Remote work may be offered on a case-by-case and limited basis.

Benefits:

Community CU offers competitive compensation and a benefit package including health, dental, life and disability insurance, vacation and sick time, 401(k) plan with company matching, and tuition assistance.

Equal Opportunity Employer

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Member Solutions Specialist

Role:

As a member of the Member Connections Team, the Member Solutions Specialists works to preserve the Credit Union's assets by working closely with members and offering financial solutions in an effort to control negative accounts, delinquent accounts, collect on delinquent loan payments and collect on charged off accounts.

Essential Functions & Responsibilities:

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• Contact delinquent accounts and loans by phone and mail; take appropriate action to bring current which could include making recommendations for work-outs. Analyze financial situation of delinquent borrowers; sends initial notice of repossession and foreclosure with the approval of the Member Connections Manager when arrangements to bring the loan current are unsuccessful.
• Document collection activity and maintain proper files of accounts.
• Contacts members and collects on Member Privilege accounts, negative accounts and returned checks; follows through with any additional proceedings required.
• Serves as an active member and participant of the Asset Quality Committee.
• Makes recommendations on share and loan charge-offs, assists with the process and collects on such charged-off accounts.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Performs other job related duties as assigned.

Performance Measurements:

• Ensure timely contact of members with delinquent shares and loans to inquire about re-payment intent.
• Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
• Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within credit union policy and all relevant regulations.
• Keep management informed of operational issues affecting the credit union's collection activities.
• Provide informed, professional, and accurate service and support to all members and coworkers.
• Keep Member Connections Manager informed of operational issues affecting the credit union's collection activities.
• Call assigned collection queues daily and properly documents actions and conversations with members.
• Assist with the Member Privilege program; and perform daily downloads, calls and mailing of letters.
• Attend monthly Asset Quality Meetings and serves as an active participant in such meetings.
• Sends out collection correspondence as needed including right to cure, late notices and small claims paperwork.
• Support and demonstrate commitment to the Credit Union’s mission, vision and value statements; cultural charter and member experience expectations.

Knowledge and Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Position is eligible for periodic work-from-home privileges, hybrid and fully remote.

Benefits:

Community CU offers competitive compensation and a benefit package including health, dental, life and disability insurance, vacation and sick time, 401(k) plan with company matching, and tuition assistance.

Equal Opportunity Employer

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Community Credit Union is an Equal Opportunity Employer.