Careers

Career Openings at Community

Community Credit Union is always accepting applications. We can accept a cover letter and resume at the email address [email protected] from interested applicants or through our online application form. If you would prefer to fill out an application please stop by one of our branches for an application. Community Credit Union is an Equal Opportunity Employer.

{beginAccordion}

Operations Support Specialist

Role:

As a member of the Member Engagement Department, the Operations Support Specialist is responsible for efficiently processing a range of operational tasks to ensure smooth daily functioning and regulatory compliance. This position plays an essential role in supporting loan and account operations, managing member disputes, and maintaining fraud prevention efforts, contributing to a secure and positive member experience.

Essential Functions & Responsibilities:

• Account and Transaction Administration. Support account operations by handling CD renewals, processing IRA paperwork, and managing Abandoned Property in accordance with state requirements.
• Loan Compliance and Processing. Review loan documents for compliance and accuracy, manage titles and UCCs, manage loan reversals, and support ongoing loan operations to ensure regulatory adherence and member satisfaction.
• Operational Efficiency. Contribute to ongoing process improvements and maintain up-to-date knowledge of industry best practices, applying them to daily administrative tasks for enhanced efficiency.
• Fraud Prevention and Detection. Serve as the Credit Union’s fraud specialist, identifying potential fraudulent activities, conducting investigations, and collaborating with relevant departments to minimize risk and protect member accounts.
• Dispute Resolution. Process member credit reporting disputes, as well as credit and debit card disputes, ensuring timely and accurate resolution in compliance with regulatory standards.
• Perform other job-related duties as required or assigned.

Performance Measurements:

• Provide prompt, accurate, courteous, friendly, timely and professional service to all members.
• Process member transactions with minimal errors.
• Develop, improve and maintain knowledge and skills in Member Engagement areas including all products and services.
• Review member account paperwork that are initiated by other employees, verify accuracy; follow up on any errors and ensure they are resolved.
• Review loan files to ensure that loans are properly processed and conform to Credit Union policy and procedures. Ensure that all loans are properly documented, liens perfected and all paperwork properly completed. In addition, verify and maintain file maintenance on loan documents to ensure compliance.
• Support the Credit Union's IRA program; renew certificates and ensure all paperwork and file maintenance is accurate.
• Support the Credit Union's CD program; renew certificates and ensure all paperwork and file maintenance is accurate.
• Provide support in processing Levies, loan reversals, loan modifications, loan skip-a-pays, deposit account verifications and more.
• Assist and process member insurance claims, loan modifications and other details of existing loans. Ensure newly purchased insurances and risk products (such as Gap, Vehicle Service Contract, Life Disability and Unemployment insurance) are properly enrolled in. Serve as the NMLS Administrator.
• Support and demonstrate commitment to the Credit Union's mission, vision and value statements; cultural charter and member experience expectations.

Knowledge and Skills:

• Two years to five years of similar or related experience.
• A high school education or GED.
• Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.
• Good communication skills, both verbal and written; logical and analytical judgment;10-key, typing, and keyboard skills.
• Work Environment Position is eligible for periodic work-from-home privileges.

Benefits:

Community CU offers competitive compensation and a benefit package including health, dental, life and disability insurance, vacation and sick time, 401(k) plan with company matching, and tuition assistance.

Equal Opportunity Employer

Relationship Specialist

Role:

As a member of the Member Engagement team, the Relationship Specialist assists members and potential members with their membership account needs. Explains services, opens a variety of accounts and cross sells products and services.

Essential Functions & Responsibilities:

• Assists members with opening and closing all Credit Union deposit and loan accounts including, but not limited to, shares, checkings, money markets, certificates of deposit, IRAs and Consumer Loans Serves as a Membership Officer for the Credit Union; reviews and approves new account paperwork and documentation to ensure the Credit Union is in compliance and all file maintenance is accurate. Identifies cross-sell opportunities and cross sells products and services to members.
• Facilitates the Electronic Services and Cards Services programs. Electronic services includes responding to electronic services communications from members and serves as an Administrator for Digital Banking programs. Card Service includes debit card and credit card resolutions, processing card reports, and more. Identifies cross-sell opportunities and cross-sell products and services to members.
• Serves in a back-up capacity to take phone calls, answers deposit operations, loan and card services questions. Identifies cross-sell opportunities and cross-sells products and services to members.
• Performs other related duties as assigned.

Performance Measurements:

• Provide prompt, accurate, courteous, friendly, timely and professional service to all members.
• Process member transactions with minimal errors.
• Develop, improve and maintain knowledge and skills in Member Engagement areas including all products and services.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Open new accounts for members including, but not limited to, shares, checking, money markets, certificates of deposit, IRAs and business accounts.
• Discuss all products and services with members at account opening and identify additional products or services that may benefit the member.
• Review and approve new account paperwork completed by other employees to verify accuracy; follow up on any errors and ensure they are resolved.
• Review and close loans as needed that are initiated by other employees, verify accuracy; follow up on any errors and ensure they are resolved.
• Support the Credit Union's IRA program; renew certificates and ensure all paperwork and file maintenance is accurate.
• Support the Credit Union's CD program; renew certificates and ensure all paperwork and file maintenance is accurate..
• Respond to member needs in regards to digital banking.
• Support and demonstrate commitment to the Credit Union’s mission, vision and value statements; cultural charter and member experience expectations.

Knowledge and Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• This position is designed for onsite work only. Remote work may be offered on a case-by-case and limited basis.

Benefits:

Community CU offers competitive compensation and a benefit package including health, dental, life and disability insurance, vacation and sick time, 401(k) plan with company matching, and tuition assistance.

Equal Opportunity Employer

Member Representative

Role:

To assist members with their financial transactions and performing a variety of routine member transactions.

Essential Functions & Responsibilities:

• Receives and processes member financial transactions, including deposits, withdrawals, cash checks and loan payments; sells money orders and corporate checks to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• Identifies cross-sell opportunities and cross-sell products/services to member; meets set goals.
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
• Other duties as assigned.

Performance Measurements:

• To provide friendly, professional, personal service to all members.
• To balance drawer on a daily basis and maintain over/shorts to be less than $100 gross in a year.
• To maintain a dependable record of attendance and timeliness.
• To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Examine checks for endorsement and negotiability.
• Open communication with members and identify possible fraudulent or suspicious transactions; take appropriate action and file SAR referral as needed/deemed appropriate.
• Maintain compliance with all set policies, procedures and regulations.
• Adhere to the Service Standards and Employee Expectations set forth by the credit union.

Knowledge and Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Benefits:

Community CU offers competitive compensation and a benefit package including health, dental, life and disability insurance, vacation and sick time, 401(k) plan with company matching, and tuition assistance.

Equal Opportunity Employer

{endAccordion}

Want to join our team? Submit an application below!

Community Credit Union could be a good fit for you....

Submit an Application

Community Credit Union is an Equal Opportunity Employer.